Job Description

About the Role


We're seeking a motivated, customer-focused Managed Services Engineer to support and maintain IT environments for a diverse client base. This is an excellent opportunity for someone who enjoys technology, problem-solving, and continuous learning.


While experience with networking, servers, and cybersecurity is valuable, we place a higher emphasis on attitude, communication skills, and a passion for technology. We are committed to training the right individual and helping them grow their technical expertise


What You'll Do

• Provide technical support and exceptional customer service to clients.
• Monitor, troubleshoot, and maintain networks, servers, and IT systems.
• Support implementations of networking, wireless, firewall, cybersecurity, and virtualization solutions.
• Respond to service tickets and system alerts in a timely manner.
• Assist with configuring and supporting switches, routers, firewalls, wireless networks, and Microsoft environments.
• Maintain accurate documentation and communicate effectively with customers and team members.
• Collaborate with engineers and field technicians to deliver successful IT solutions.

What We're Looking For

• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service abilities.
• Eagerness to learn new technologies and develop technical skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Team-oriented mindset with a positive attitude.

Preferred Experience

• Microsoft Windows Server and Active Directory.
• Microsoft 365 administration.
• Networking fundamentals including TCP/IP, DNS, DHCP, VLANs, and routing.
• Virtualization technologies such as Hyper-V or VMware.
• Firewalls, wireless networking, and cybersecurity concepts.
• Managed Service Provider (MSP) experience is a plus.

Education & Certifications

• Associate degree in IT, Computer Science, or a related field preferred.
• Equivalent experience and technical aptitude will be considered.
• Certifications such as CCNA, Network+, Security+, or Fortinet are a plus but not required.

Benefits & Compensation

• $70k
• Medical, Dental, Vision
• 401k
• 12 paid holidays
• PTO and sick time

Job Tags

Similar Jobs